Privacy policy

Latest Version: August 2025

Welcome to the Dr. OBT Skincare Ltd  website (the “Website”).

Dr. OBT Skincare Ltd (“we,” “us,” or “our”)  provides the content and services available on the Website to you subject to the following terms and conditions (“Terms and Conditions”). Please read these Terms and Conditions carefully before using the Website. If you do not agree to these Terms and Conditions, please do not use our Website.

Information We Collect:

 When you visit our website, make a purchase, or create an account, we may collect the following information:

    • Identity Information: Your full name and title
    • Contact Information: Billing and shipping address, email address, and phone number
    • Account Information: Login credentials if you create an account
    • Payment Information: Payment method details (Note: We do not store full credit/debit card numbers — payments are securely processed via Shopify Payments and third-party providers such as PayPal or Apple Pay)
    • Technical Information: Your IP address, browser type, device type, and cookies (see section on Cookies)
    • Communication Information: Any messages, emails, or customer service inquiries you send to us

We only collect the information necessary to process your order, deliver your products, and improve your shopping experience.

Transactional Information: We may collect and retain information related to your transactions on our website. This includes:

    • Products or services you have purchased
    • Date and time of the transaction
    • Purchase amount and order details
    • Payment method used (e.g. card type, PayPal — note: we do not store full card numbers)
    • Billing and shipping information
    • Transaction status (e.g. completed, pending, refunded)

This information is used to process your orders, provide customer service, maintain financial records, detect fraud, and comply with legal obligations.

Device and Usage Information: We automatically collect information about the device you use to access our website, including your IP address, browser type, and operating system. We also collect information about your usage of our website, such as the pages you visit and the actions you take.

    • Device Information: Your IP address, browser type, browser version, device type (e.g. mobile, tablet, desktop), and operating system
    • Usage Data: Pages visited, time and date of your visit, time spent on pages, clickstream data, referring URLs, and website navigation paths
    • Location Data: General geographic location based on your IP address (not precise GPS data)
    • Log Files & Analytics: Data collected through cookies, web beacons, and other tracking technologies used for analytics, performance monitoring, and security

We use this information to analyse website traffic, prevent fraud, ensure website functionality, and understand how visitors interact with our website and services.You can control or limit some of this tracking via your browser settings or cookie preferences (see our Cookie Policy for more details)

Marketing and Communication Preferences: If you choose to subscribe to our newsletter or opt-in to receive marketing communications, we will collect and store your preferences regarding how you wish to be contacted. This may include:

    • Your name and email address
    • Your subscription status (e.g. opted in or out)
    • The types of content or updates you wish to receive (e.g. promotions, product launches, news)
    • Your communication channel preferences (e.g. email, SMS, or postal mail)

We will only send you marketing messages where we have your consent or a legitimate interest to do so, in accordance with UK GDPR and PECR.

You can opt out of marketing communications at any time by:

    • Clicking the “unsubscribe” link in our emails
    • Updating your communication preferences in your account (if applicable)
    • Contacting us directly at info@drobtskincare.com

Please note : Even if you opt out of marketing emails, we may still contact you with important service-related or transactional messages (e.g. order confirmations or updates).

How We Use Your Information

We use the personal data we collect for the following purposes:

Order Processing : We use your personal information to process and fulfil your orders, including:

    • Confirming your purchase
    • Shipping and delivery
    • Handling returns, refunds, and exchanges
    • Providing order status updates

Customer Service : We use your information to

    • Provide customer support
    • Respond to your enquiries or complaints
    • Resolve technical or delivery issues

Marketing Communications : With your consent (where required), we may use your contact information to:

    • Send newsletters, promotions, or product updates
    • Inform you about special offers or events
      You may opt out of marketing communications at any time (see “Marketing and Communication Preferences”).

Analytics and Website Improvement: We use analytics tools and tracking technologies to:

    • Understand how visitors use our website
    • Monitor website performance and security
    • Improve user experience, functionality, and content

Legal and Regulatory Compliance: We may process your data to comply with applicable laws, respond to legal requests, or defend legal claims.

Fraud Prevention and Security: We may use your information to detect and prevent fraud, unauthorised access, or other harmful activity on our website.

Disclosure of Your Information

We only share your personal data where it is necessary, lawful, and in line with this Privacy Policy. We may disclose your information in the following circumstances:

Service Providers and Business Partners: We may share your information with trusted third-party service providers who perform services on our behalf, such as:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Order fulfilment and delivery partners
  • IT and cloud hosting providers
  • Marketing and analytics service providers

These third parties are only given access to the information necessary to perform their functions, and they are contractually required to keep your data secure and only use it in accordance with our instructions and applicable data protection laws.

Legal Obligations and Regulatory Compliance: We may disclose your personal information if required to do so by law, or where we believe such action is necessary to:

  • Respond to a valid legal request or court order
  • Comply with applicable laws, regulations, or government requests
  • Protect our rights, property, or safety, or that of our customers or others

Business Transfers

In the event of a business transaction such as a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the acquiring or successor entity. In such cases, we will ensure your rights and data continue to be protected.

Consent-Based Sharing

Where you have provided explicit consent, we may share your information with third parties for other purposes not listed above.

Your Choices

We respect your rights and provide you with choices about how your personal information is used and shared. You can manage your preferences in the following ways:

Account Information: You can review, update, or correct your personal details at any time by Logging into your account on our website, or Contacting us directly at info@drobtskincare.com. If you wish to close your account, please contact us. We may retain certain information as required by law or for legitimate business purposes (e.g. fraud prevention, tax compliance).

Marketing Preferences: You can manage your marketing communications preferences by clicking the “unsubscribe” link at the bottom of our marketing emails, Updating your preferences in your account (if applicable), or contacting us at info@drobtskincare.com

Please note: Even if you opt out of marketing emails, we may still send you important transactional or service-related communications (e.g. order confirmations, shipping updates).

Cookies and Tracking: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. For more information, please see our Cookie Policy.

Intellectual Property

All content on our website—including logos, branding, text, images, and product designs—is the intellectual property of Dr OBT Skincare Ltd or our licensors.
You may not copy, reproduce, or use any part of our site or products for commercial purposes without our prior written consent.

Medical Disclaimer

Our products are for cosmetic use only and are not intended to diagnose, treat, or cure any medical condition.Always perform a patch test and consult a healthcare provider before using new skincare, especially if you have allergies or pre-existing conditions.

Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures designed to protect your data from: Unauthorised access, Accidental loss, destruction, or damage and Unauthorised disclosure or alteration

These measures include, but are not limited to:

  • Secure servers and encryption technologies (such as SSL/TLS)

  • Access controls and authentication procedures

  • Regular security assessments and updates

  • Staff training on data protection and confidentiality

While we strive to protect your data, please be aware that no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

If we become aware of a data breach that may put your personal information at risk, we will notify you and the Information Commissioner’s Office (ICO) as required by law.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyse how you use our website. These technologies help us personalise content, remember your preferences, and enhance site performance.

You can manage or disable cookies anytime through your browser settings. Please note that if you choose to block certain cookies, some parts of our website may not function properly.

Children’s Privacy

Our website and services are intended for users aged 18 and over. We do not knowingly collect personal information from children under the age of 18.

If we become aware that we have collected personal data from a child under 18 without appropriate consent, we will take steps to delete that information promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The effective date at the top of the policy will indicate the latest revision.

Get in touch

If you have any questions or concerns about this Privacy Policy, please contact us at info@drobtskincare.com.